Refund policy

At OkeyPuppy, customer satisfaction is our top priority. To ensure that you have a positive experience with our brand, we offer a 14-day return policy.

If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return. Our team will be more than happy to assist you in the process.

For a return to be eligible, all items must be in their original condition and packaging. Please note that the cost of shipping the items back to us will be the customer's responsibility.

Upon receipt of your returned items and verification that they meet our return policy requirements, we will promptly process a refund to your original payment method.

If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our dedicated customer support team. Our representatives are always available to provide you with the information and support you need.

We appreciate your business and look forward to the opportunity to provide you with a positive and seamless shopping experience.